FAQ

Send us the dimensions of the room and tell us what kind of space it is (a living room with a mezzanine, a staircase, etc.). Let us know whether the lamp will hang over a dining table, a coffee table or a walkway. Send photos or visualisations, if you have any.
Once we have gathered all the information, we will suggest the optimal lamp size for your interior.

We make every lamp from scratch to order, and we can adapt it for installation on a sloped ceiling. Before ordering, send us the angle of the ceiling's slope and the height at the planned central point of the lamp. We will take care of adapting the fixture to the requirements of the space.
If you don't know the angle of your ceiling's slope, let us know and we will show you how to measure it.

Our range includes various globe diameters, including small ones. We can also match the size of lampshades and crystal lamps to the dimensions of the interior.
Send us the height and dimensions of the staircase space, and we will check whether a particular lamp model will look good in it and suggest a suitable solution.

If you want to be sure how the lamp will look in your interior, we can prepare a visualisation for you.
Send us photos of the room (even if it is still in a shell state), its dimensions and any relevant information. Visualisations are produced by an external design studio. We will prepare a quote for you and, once you accept it, commission the work.

You can order a lamp in several ways:
- using the "ask about this product" option on the product page
- through the contact form
- by email at info@ness-lighting.com or by phone: +48 698 913 082
Tell us which lamp you are interested in. Together we will specify its parameters and the look of its details. We will send you an offer with a description and a design of the lamp.
After you accept the offer, send us your details for the advance payment invoice. The advance payment is 50% of the order value and serves as confirmation of the order. The lead time given on the product page, or agreed individually, is counted from the moment the advance payment is received.
Before the order is completed, we will contact you to agree on a convenient delivery date and the method of final payment (prepayment based on the final invoice, or cash on delivery).

All lighting fixtures presented on the Ness Lighting website are made to order. The production process usually takes several weeks, so payment is split into two parts:
- advance payment (50% of the order value) – payable by bank transfer based on an advance payment invoice; it serves as confirmation that the order has been placed.
- final payment (the remaining 50% of the order value) – payable by bank transfer based on the final invoice, or to the courier on delivery (cash on delivery). It is paid before or upon delivery of the lamp.

All lighting fixtures presented on the Ness Lighting website are made to order. Depending on the lamp model, the waiting time for the ordered products may vary.
The approximate lead time is given on the product page, and before an order is placed we agree on a specific completion date with the Customer.

Most of our lamps are shipped on pallets by the courier company DHL. Shipments are always insured, and so far 100% of our lamps have reached Customers in perfect condition.
Smaller lamps are shipped in suitably protected cartons.
For very large lamps, the delivery terms are agreed individually when the order is placed.

Ness Lighting covers the cost of pallet delivery anywhere in Poland. You bear no additional transport costs.
The exception is oversized lamps that will not fit on pallets and require special delivery conditions (e.g. very large crystal lamps). The cost of such transport is always agreed with Customers before the order is placed.

Ness Lighting is a Polish manufacturer of decorative lighting. All lamps are made in Poland in cooperation with local companies.

As a manufacturer of decorative lighting, Ness Lighting deals exclusively with making lamps.
If you are interested in an installation service, let us know. We can recommend one of the external companies that provide such services professionally.

No, bulbs are not included with the lamps. We also do not sell bulbs.
Every interior is different, and every Customer has different preferences regarding the intensity and colour of light, so bulbs need to be chosen individually. We usually include a suggestion of a suitable type of bulb in the installation instructions. We will also gladly help you choose them.

Ness Lighting lamps are made to order, in accordance with arrangements concerning, among other things, the lamp's dimensions, configuration, finish and character. For this reason, for lamps made to the Customer's individual specification, the right to withdraw from a distance contract does not apply.
The basis for this is Article 38(3) of the Act of 30 May 2014 on Consumer Rights, under which the right to withdraw from a contract does not apply, among other things, to non-prefabricated goods that are produced to the consumer's specification or serve to satisfy their individualised needs.

For consumers, Ness Lighting bears statutory liability for any lack of conformity of the goods with the contract for 2 years from the date the lamp is delivered. During this period, the Customer may exercise the rights granted to them under the Consumer Rights Act.
In addition, even after this period has ended, we make sure our lamps remain a beautiful decoration of interiors for years to come. Subject to availability, we offer our Customers servicing and the option of ordering spare parts, such as shades or crystal elements.